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Search & Implement

People tend to only remember the extraordinary. You need to ensure your ideas and marketing reflect the extraordinary. This doesn’t mean you have to have a product or service that is completely out of the norm, in fact, this could easily drive customers away. Rather, your product or service must be high quality and easily marketable, and then you work to market it as extraordinary and innovative. As you research Word of Mouth (WOM), there are some questions you should be asking yourself along the way:   What are the users willing to tell the non-users? Exactly how do your

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Debbie Smith

Science of the Memes

Today we will explore the science of the memes and how spreading ideas through society is ingrained in humans. Memes Memes refers to types of ideas that spread the quickest through society, why they spread so fast, and how that affects consumerism. You can use this same concept to create a lasting positive impression about your company, products and/or services. People are more likely to try a new product or service when they feel protected and reassured by the masses. It has been established that spreading ideas is essential to the survival of a society. There are 5 main situations

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Debbie Smith

Decoding WOM Messages

Today’s lesson will focus on how Word of Mouth (WOM) messages are delivered and what you can do to influence those messages. There are essentially 3 methods of WOM: Expert to Expert Expert to Peer Peer to Peer   When experts are discussing your products and/or services you will most likely receive a noticeable increase in sales and new customers, so obviously this is one of the best things that can happen. You can also facilitate this outcome through offering free products to experts for them to review. Expert opinions can also bring about new ideas that fuel new products,

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Debbie Smith

WOM Meets Customers Head-On

Today we’ll cover the idea of shortening your customers’ decision-making process with positive word of mouth (WOM). There are essentially 5 stages in the decision-making process. They are: Give the product a chance and transition from a “no” to a “maybe”; Check out the options and investigate different products available; Observe the product to check for potential benefits, features, and operations to see if it fulfills a need; Become a customer and purchase the first item. Customers will be discriminating with their first product as they form their opinion of the business; Purchase again and start spreading positive WOM as

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Debbie Smith

Harness the Power of Word of Mouth

Today we’re going to discuss how to harness the power of Word of Mouth (WOM). This will include the six-step process to success and the 30+ (that’s right, I said 30) ways to harness the power of WOM. So now that I have your attention, let’s get started! There are six steps to harnessing WOM: Understand your customers’ values and priorities so you can better understand why they would want to buy your products; Understand the different adopter types: innovators, early adopters, middle majority, late adopters and laggards; Identify which decision stages are needed for your product to be adopted;

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Debbie Smith